Terms & Conditions
1. 3 (Three) Months FREE Support Service from Date of Installation.
2. Further Report Customization
In course of time, you may require changes in some reports or addition of new reports. To some extent report customization is possible with an extra charge depending on report type.
3. Further Up-gradation
Any up-gradation/modernization of the software may be settled on mutual discussion.
4. Maintenance & Support Service for general servicing of reasonable errors of operations
This support service & maintenance contract would provide guarantee for the general servicing of reasonable errors of operations of the supplied solution. The End User shall maintain and operate the software as per the general norms and rules of safe operation. The End User should also ensure that all preventive measures are undertaken as laid down or communicated to them from time to time.
Support would be provided by way of Telephone, E-mail, Internet, or any other means of available communications at the recorded & registered site(s) of the End User under all human conditions not later than 24 working hours on receipt of call. Subject to availability of support expert, site support will normally be resorted to when all other means of correction and/or solution do not work. The End User shall at all times extend total co-operation in such activities. For outside Dhaka, cost for traveling, accommodation, daily charge & food should be borne by the End User.
GNIS will always provide Desktop sharing support to its clients through Team Viewer. If such service is not possible through Team Viewer for any technical reason, therefore, physical support in such case will be given to its clients if it is within the Dhaka City with the payment of Tk. 500/- for conveyance.
For any support & service from the desk of clients end, Clients are advised to contact our support & service number 088-01977774722, 088-02-9349995 or e-mail: firstname.lastname@example.org Support & service available from 9.30am to 5.30 pm in every working day.
5. Change Management at Entry Level
In future, feasibility of all Change Requests (CR) for entry level from your part will be evaluated by the development team of the Software. As per their findings, we shall approach to you for technical and commercial approval. The CR will only be incorporated into the main module of the software after approval from your part.
6. Limitation of Liability
Generation-Next IT Solution Ltd. (GNIS) shall not be liable for any third party software, MS SQL Server database corrupted, failure of connection to end user, consequential, incidental, indirect or economical damage, loss of anticipated profits, revenue or data, or costs incurred in connection with obtaining substitute software, for business interruption, work stoppage or computer failure or malfunction, regardless of any negligence or other fault or Wrongdoing (including fundamental breach and gross negligence). GNIS will have no responsibility for the program if any portion of the program has been modified, lost, stolen or damaged by accident, abuse or misapplication.
7. Termination of Support and Other Services
Software has a limited useful life for various reasons including changes in technology. You are free to decide and responsible for deciding when to upgrade the Program. GPAC software reserves the right to terminate customer support and all other services applicable to the Program in the event that the Program has become inoperable or incompatible with current operating systems, hardware, add-on products, product updates and services or other technologies. To obtain up-todate information regarding which products, releases and related services are currently supported, contact a customer service representative. If you are not operating a supported release or service, it may be necessary to license an upgrade or replacement product or service in order to continue to receive customer support and/or other updates. Any updates licensed by You are considered part of the Program and subject to this Agreement, except to the extent a separate license agreement is provided in connection with such update. Any replacement products or upgrades will be governed by a separate agreement.
Price & other conditions are valid up to 15 (Fifteen) days from the date of issuance of any letters
9. This support service contract will not cover:
i. Data entry/Accounts Prepared of any sort and manner by GNIS.
ii. Training or Re-training to be given by GNIS to the End User or his representative involved due to change of earlier operator/s.
iii. Replacement or correction of the materials that have been lost, stolen, damaged by accident or misuse, or modified or reverse-engineered.
iv. Services arising directly or indirectly out of hardware problems or any error or incompatibility or complication arising out of storage media problem or hardware malfunction or a virus attack etc. on the End User's machine not directly related with the software.
v. Any legal software, hardware, Internet, Networking etc.